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📞 +971 52 412 0163

Privacy Policy

Your privacy is important to us. Learn how UNITECH collects, uses, and protects your personal information in compliance with UAE regulations.

Effective Date: January 1, 2026 | Last Updated: May 20, 2025

Our Commitment to Your Privacy

Welcome to UNITECH (Commercial License No: 20262173007233), operating through our website https://global-home-care-ae.com/. We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, use our repair and maintenance services, or communicate with our team.

This policy applies to all personal information collected through:

  • Our website: https://global-home-care-ae.com/
  • Telephone communications and service requests
  • Email correspondence and inquiries
  • In-person service interactions and consultations
  • Social media interactions and messaging platforms
  • Online scheduling and booking systems

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by all terms of this Privacy Policy. If you do not agree with any terms of this policy, please discontinue use of our website and services immediately.

Types of Personal Information Collected

A. Personal Identification Information:

  • Full name and title
  • Contact details (email address, phone number, mobile number)
  • Residential or business address for service delivery
  • Communication preferences and language preferences
  • Demographic information (when voluntarily provided)

B. Service-Related Information:

  • Appliance details (make, model, serial number, age)
  • Description of appliance issues and symptoms
  • Service request history and previous repairs
  • Photographs of appliances (when necessary for remote diagnostics)
  • Warranty information and purchase details
  • Payment preferences and billing information

C. Communication Information:

  • Records of customer service interactions
  • Email correspondence and chat transcripts
  • Service feedback and satisfaction surveys
  • Marketing communication preferences
  • Call recordings for quality assurance (with notification)

D. Technical & Website Usage Information:

  • IP address and geolocation data
  • Browser type, version, and operating system
  • Device information (mobile, tablet, desktop)
  • Pages visited, time spent, and navigation patterns
  • Referring websites and search queries
  • Cookies and tracking technology data

Purposes of Data Processing

Primary Service Purposes:

  • Service Delivery & Scheduling: To schedule, coordinate, and perform repair and maintenance services at your location.
  • Technical Diagnostics: To accurately diagnose appliance issues and recommend appropriate solutions.
  • Customer Communication: To contact you regarding appointments, confirmations, updates, and service follow-ups.
  • Quality Assurance: To ensure service quality, technician performance, and customer satisfaction.
  • Billing & Invoicing: To process payments, issue receipts, and maintain financial records in compliance with UAE regulations.

Secondary Business Purposes:

  • Service Improvement: To analyze service patterns and enhance our technical offerings.
  • Website Optimization: To improve website functionality and user experience.
  • Marketing & Promotions: To send service updates and special offers (with explicit consent).
  • Google Ads & Analytics: To measure advertising effectiveness and optimize marketing campaigns.
  • Legal Compliance: To comply with UAE laws, regulations, and governmental requirements.

Legal Grounds for Data Processing

  • Contractual Necessity: Processing required to fulfill our service agreement with you.
  • Legal Obligation: Processing necessary to comply with UAE laws, tax regulations, and commercial requirements.
  • Legitimate Interests: Necessary for our legitimate business interests, provided they do not override your rights.
  • Explicit Consent: Processing based on your clear, affirmative consent for specific purposes such as marketing.
  • Vital Interests: Processing necessary to protect life, health, or safety in emergencies.

When We Share Your Information

We respect your privacy and only share your personal information under specific circumstances:

A. Service Providers & Partners:

Payment Processors, Scheduling Platforms, IT Support, Marketing Agencies, and Analytics Providers.

B. Legal Requirements:

To comply with UAE laws, court orders, or regulatory requests from Government Authorities or Law Enforcement.

IMPORTANT: We DO NOT sell, trade, or rent your personal identification information to third parties for marketing purposes.

How We Protect Your Information

Technical Measures:

  • Advanced SSL/TLS Encryption
  • Role-based Access Controls
  • Enterprise-grade Firewalls
  • Regular Security Backups

Organizational Measures:

  • Employee Privacy Training
  • Strict Confidentiality Agreements
  • Security Incident Procedures
  • Physical Access Controls

How Long We Keep Your Information

We retain your personal information only for as long as necessary, in accordance with UAE commercial and tax laws:

  • Service Records: 5 years from last service date.
  • Financial Records: 7 years (as required by UAE tax laws).
  • Marketing Communications: Until consent is withdrawn or 2 years from last interaction.
  • Website Analytics: 26 months for aggregated data.

Your Privacy Rights Under UAE Law

  • ✅ Right to Access
  • ✅ Right to Correction
  • ✅ Right to Deletion
  • ✅ Right to Restrict Processing
  • ✅ Right to Object
  • ✅ Right to Data Portability
  • ✅ Right to Withdraw Consent
  • ✅ Right to Opt-Out
  • ✅ Right to Complaint

To exercise your rights, please contact us at [email protected]. We respond to all verified requests within 30 days.

Our Use of Cookies & Tracking Tools

Types of Cookies We Use:

Essential Cookies:
Required for website functionality and core features.

Performance Cookies (Analytics):
Help us understand visitor behavior via Google Analytics.

Functionality Cookies:
Remember your settings and preferences.

Targeting/Advertising Cookies:
Used for Google Ads and remarketing campaigns.

Opt-Out Mechanism: You can manage cookie preferences through your browser settings or by using tools like the Google Analytics Opt-out Browser Add-on.

Contact Information

For privacy-related inquiries, requests, or concerns, please contact:

UNITECH

Commercial License No: 20262173007233

Department of Economic Development - Ajman, UAE

Email: [email protected]

Phone: +971 52 412 0163

CONTACT US